My son and I spent a couple of very rewarding weeks helping out at an orphanage in northern Thailand, so on the way home, I decided to splurge on a little luxury for the "vacation" part of our trip. I wasn't sure if I'd made a good choice, but the JW Marriott proved to be an amazing place to stay. In fact, it was so nice, that I felt a little guilty after having seen some of the real poverty that exists in the rest of the country. But who am I kidding? I admit it! I am a wee-bit spoiled. (Aren't we all in the US and the UK?) And I like five star hotels. Truly, after a plain, non-air-conditioned room in which lizards played each night on the ceiling, I was in heaven for the couple of nights we'd spend in Bangkok.
How was the service? From our arrival at the hotel we felt pampered. The staff here is first-rate, and the service is phenomenal. We checked-in with no problems. We had fruit waiting for us in our room. The concierge helped us plan out our first afternoon. Doors were constantly opened for us, and everyone we met was cordial and professional. I couldn't fault anything.
How was the room? Very nice. We had two double beds in what looked like a traditional Marriott space with Thai accents for decoration and hardwood floors. A large desk reminded me that this is a favourite choice for business travellers in Thailand. The bathroom had a power shower as well as a bathtub and wonderful, grapefruit-scented toiletries. The flat screen TV had plenty of English choices including a free movie channel. (Thai was in subtitles.) There were also pay-for-view movies, of course. The beds were amazingly comfortable, and we couldn't have been happier with the space.
Were there extra benefits? Sure. I used the business centre to check my e-mail. Admittedly, this was a lot more expensive in the hotel than it would've been outside, but it was quick and easy and comfortable. There is a full spa on-site that looked amazing but expect Western prices. There are several restaurants as well as shops. All is comfortable and upscale... what you'd expect from one of the top rated hotels in Asia.
How was the location? I had read other reviews that said the location was bad for a tourist. I am not sure what the people were on about. Yes, you have to hop on a Sky Train and then take a water taxi to the Grand Palace, but the whole trip is hardly a long or difficult one. Plus, if you can afford the Marriott, you can afford a cab! Keep in mind the hotel is between two Sky Train stations, the closest probably being the Nana stop. There was a night market here when we were in town, which was also convenient. I'd already been to a larger night market, so it was fun to just walk up and down the road full of stalls and see what was available outside of the hotel. Plus there is a shopping centre that you can access via an above-street walkway without ever going outside. This was a wonderful asset for casual people like us who didn't necessarily want to go to the hotel's restaurants. My son and I got lunch in the shopping centre one day before going sight-seeing. We also got hour-long massages here for 300 baht each rather than paying the hotel's spa prices. (That's around $10 or £5 for each massage!) And the hotel wasn't an insane way from the airport either. A cab was less than 400 baht when the hotel secured one for us. (I have to admit, I paid 450 going to the hotel after talking a woman down from 600 at the airport.... Just be aware of what you should be paying or get a cab with a meter when you're going around Bangkok.) I didn't find it difficult to get anywhere we wanted to go.
Any other pertinent hotel experiences? Well, we had room service on our last night. I've always loved having the bellhop guy show up with a little table covered in a white cloth for in-room dining. Granted, this route is a lot more expensive than eating outside of the hotel, but it was still very reasonable when compared to having a similar meal in England... and the food came quick and warm. Anyway, my son and I truly enjoyed our Pad Thai, soup and banana splits as much as we would've liked a five course meal with lobster as the main. We did, indeed, feel pampered.
Bottom line? This is a great hotel. It deserves its five-star rating. It is part of a large chain, and you can certainly see the American "Marriott" influence, which might not suit if you don't like that sort of thing. You can also stay in cheaper places in Bangkok, but this is an out-and-out bargain when compared to the prices you'd pay for similar accommodation in London. I also think this hotel deserves its great reputation, and we were very comfortable throughout our stay.
by barbara on August 14, 2025
JW Marriott Hotel Bangkok
4 Sukhumvit Road, Soi 2 Bangkok, Thailand 10110
+66 (2) 656-7700