- 4 out of 5
- Avg. Member Rating
- 24
- Reviews
My Family Vaction Gone Bad!!
- January 30, 2025
- Rated 1 of 5 by
a traveler from Travelocity.com
It is not what it seems in the pictures. Pictures look beutiful! NOT. Are room was pretty dumpy and we had a suite!!! My parents room was located on the 5th floor (no elevators) by its self next to a broom closet??? The staff was not helpful what so ever. Beach front was not even accesable and the entertament was cheesie. I have been to cancun before and was a great time. This trip was terrable. Spent all of our time outside of the resort. Sorry Avolon but Im not the only on that thought this way, every other guest there was also complaining about everything. And they really only have one pool with pool bar. The rest of the bars and all the restrants where at the avlon baccara Grand which is at least a block down the road!!!! To really top it all off travel agent messed up our booking and didnt give them our all exclusive info. Spend two days of our vaction trying to figure it out and no help from travel agent or The Avolon. And now we have a lawyer!!
Bait and Switch
- December 30, 2025
- Rated 2 of 5 by
a traveler from Travelocity.com
We booked a 2-bedroom suite in August for a December trip. On arriival we were told that our rooms were not available and we would be accommodated next door at the sister property, The Avalon Grand. We specifically chose the smaller Avalon Baccara for its Mexican decor and size. We were given a very nice (but very plainly decorated) 2 bedroom suite on the 4th floor (with no elevator). We had to climb 4 flights of narrow winding stairs each time we returned to our room.
I definitely got the feeling that we were the victims of bait and switch. For a hotel with only 27 rooms, it seems to always be available to book on Online Travel Website. I guess they know they can always send them next door.
I would definitely not book again at the Baccara or the Grand because I feel that we were deceived.
nice but not quite what i expected
- December 26, 2025
- Rated 3 of 5 by
a traveler from Travelocity.com
First let me start by saying, the staff was extremely nice, but the accomodations are what are most important, especially when traveling with children. First the beach was closed, so from there it was just not going to be a pleasant experience. i enjoyed the old world charm of the hotel and its atmosphere, but the rooms do need to be repainted, retiled, etc, i think you get the point. The beds are horrible! cant' stress that enough and there are no elevators, so wear comfortable shoes. We checked out on the third morning, we needed a hotel with beach access for our girls or it would have been a long and miserable experience. But as I said before, the staff was very very nice, so we left not because of them, but because of the lack of beach access.
Our First Trip To Cancun
- December 18, 2025
- Rated 4 of 5 by
a traveler from Travelocity.com
We have been to many beach getaways, but few can compare to our latest adventure. First and most importantly, this hotel is not the typical huge resort that is found in the hotel zone. It is rustic, charming and the staff there could not be friendlier. From the front desk to Juan our pool bartender, everyone was truly glad that you were staying with them.
We did not do the all inclusive plan, but decided to eat at the restaurant one very rainy evening. We had the place to ourselves and everything from the sushi appetizer to my duck breast, was great. We are very picky about our dining experiences, so take it as a fact ...this was good food, prepared well, severed by our attentive bartender/waiter in a pretty location overlooking the ocean. (the A/C was not working that evening)
Now that I've mentioned the ocean, I have to tell you our only disappointment... there is no beach to speak of. On all but our last day, the ocean waves came right up to the sea wall. This is a problem all along the coast and not limited to just this hotel. Appears hurricane Willmar wiped the beach away 2 years ago.
Reviews Misleading
- November 25, 2025
- Rated 2 of 5 by
a traveler from Travelocity.com
Walked in walked out. The hotel was not what we expected according to the reviews which are very misleading. The hotel is old , musty smelling and did not look clean. Furniture in the room looked like it was falling apart while the bed looked as if it belonged in a dormatory. The only good thing was that the hotel manager offered us accomodations in their sister hotel (Avalon Grand) two doors down for a few dollars more. The accomodations at the Avalon Grand were far superior than the Avalon Bacarra. T